Customer Service

Whether you are a customer who left a review or an owner looking after a business profile, the same team is here to help. This page lists the ways to reach us and the details that get your question answered fastest.

Before you write to us

Many questions are answered immediately in our help center and in the frequently asked questions. If yours is not, we would rather hear from you than have you guess.

What to include in your message

• The email address on your RevUme account, so we can find it.
• The business profile or review in question, with a link where possible.
• What you expected to happen, and what happened instead.
• Your device and browser if you are reporting something that does not work.

Please never send us a password, a verification code or full payment card details. We will never ask you for any of them.

What we can help with

• Account access, email verification and two-factor authentication.
• Questions about a published review, an owner reply or a moderation decision.
• Claiming a business profile and keeping its details accurate.
• Subscription and billing questions for business accounts.
• Data protection requests covering access to, correction of, or deletion of your personal data.

How to reach us

The contact channels published below are the official ones. We answer messages in the order they arrive, and we reply in Arabic or English to match the language you wrote in.